Ways Conversational AI Chatbot By Chatlayer Can Help In Your Customer Service Operations

Customer service agents who have to answer repetitive questions all day long tend to lose their motivation pretty quick. Hence, it is way more productive and cost-effective for companies to automate such inspiring tasks through chatbot. Chatlayer Company in India especially facilitates the creation of smart chatbots that are ready and waiting to help customers any time you can’t pick up a call or accept a chat. They deliver consistent support and make sure each customer gets the assistance they need.

The Conversational AI-driven intelligent chatbots of Chatlayer empowers companies to have 24/7 authentic conversations with their customers, across multiple channels simultaneously. These chatbots can also be fully integrated with the existing tools and platforms of a business without a hassle. With the assistance of any well-established Chatlayer Service Provider, you can enjoy the optimal advantages of adopting Conversational AI for your Customer Service operations.  Here are some of those advantages:

  • Drive efficiency: You can enjoy almost 30-50% cost reduction in your customer service process by opting to automate conversions through bots. This process also helps in increasing agent efficiency, as they can focus on more important activities than monotonous, repetitive tasks.
  • Leverage rich messaging across multiple channels: You can achieve almost 7 to 10 times higher engagement and click-through rates with buttons, picture carrousels and personalized content and more, as your content shall be optimized across the most-used channels of the customers, ranging from WhatsApp to voice.
  • Keep it personal: it will become a lot simpler for you to enhance your customer satisfaction rates with the easy-to-use conversational design of Chatlayer chatbots. Its AI assistants respond just the way your agents would, and carry out authentic conversations in 125 languages.

You can just plug Chatlayer into your own applications to create instant value through useful workflows. Details of Chatlayer Pricing and more can easily be found online.

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