Key Use Cases of Advanced AI Based Chatbots in the Modern Business Landscape

Known for their 24x7 availability, chatbots are used in a number of companies today to maintain a continuous stream of communication between the brand and the customer. While communicating through a conversational chatbot, customers do not have to wait for the next available operator for minutes. This technology has a wide range of applications and is not limited to the single-use case of answering customer questions.  Some of the top use cases of conversation bot include:

  • Marketing:  Chatbots can be used for a variety of marketing activities. This includes data collection, product consulting, increased customer interaction and lead generation.
  • Sales: Chatbots can be used for the qualification of leads and might provide support throughout the sales funnel.
  • Customer Service:  Chatbots aid in answering FAQs and provides dedicated support in case of problems.
  • IT Service Helpdesk: Chatbots can be used to provide support for both internal and external service desk application.

Unlike an operator or agent who can focus on only a single customer at a time for query resolution, AI-based chatbots have the capability to answer and manage queries of thousands of customers instantly and simultaneously. Today there are many platforms available through which companies can create chatbots that can be programmed to answer customer queries in a number of vernacular languages. Multilingual bots significantly aids business organizations to tap into new markets while, at the same time, tailoring the experience for a particular brand audience.

Comments

Post a Comment

Popular posts from this blog

Building an Effective Chatbot: Best Practices and Common Pitfalls to Avoid

  Chatbots are an immensely helpful tool for businesses. Today there are a variety of bots available, including  WhatsApp ai chatbot . A well designed bot would effectively automate repetitive tasks, answer common questions, and provide customer support. It however is not easy to create a bot that is user-friendly and useful. Here are a few best practices you can follow to build a good Chabot and avoid common pitfalls. Do define your goals: Prior to building an  Online AI chatbot , you need to define its purpose. This can be done by answering questions like what tasks you want your chatbot to perform or what problems you are trying to solve. Do not lack of clarity in purpose: Creating a chatbot without a clear purpose can lead to a confusing and unhelpful user experience. Do design for multiple channels: Modern customers use varying channels to communicate with brands. Hence, their chatbot should also be designed to work on multiple
Read more

Creating Engaging Conversations: How AI Powers Next-Gen Chatbots

Conversational AI represents a significant leap forward in the capabilities of chatbots.  Chatlayer company in India  allows companies to use Conversational AI and quick-deploy intelligent chatbots to drive efficiency and take customer experience to the next level. Unlike traditional chatbots that are task-specific and lack contextual awareness, new-age AI powered chatbots leverage NLP and machine learning algorithms to comprehend the intricacies of language and reason about various subjects. In contrast to traditional chatbots, such latest conversational assistants incorporate user intent and context into responses. This innovation is only getting started. Cutting-edge  Chatbot platform  is setting the stage for further advances in enterprise IT user support and efficiency. AI-powered chatbots are available round the clock, providing instant responses to user queries. This availability ensures users can get assistance or information whenever they need it, ultimately improving customer
Read more

The many ways AI enabled bots can be used by travel companies to enhance customer experiences

Many travel companies today opt for  AI Chatbot Integration  to level-up their customer engagements. These bots are generally deployed as digital customer service agents. They act as the very first point of contact with the company, and provide useful and intelligent answers to questions. Travel industry is largely service based. Hence, travel and tourism companies typically achieve success based on the type of experiences they provide to the customers. With the use of bots, they can enhance the experience of discerning customers by delivering quick virtual support services. There are many advantages of using  AI Chatbot India   for travel companies, such as: With AI enabled bots, travel companies can deliver 24/7 customer support. These bots can competently resolve user issues in real-time. AI bots are pretty helpful in the ticket bookings. Much like any customer support executive, these bots utilize user inputs to assist customers through the booking jour
Read more