Why Conversational AI Is So Much More Than a Chatbot

 

Today’s businesses are looking to offer customers better experiences and reduced costs and a customer service ai chatbot is the ideal way to do this. Chatbots can be installed on any eCommerce and online site and offer customers prompt replies along with gathering information, helping them to make a purchase, and reminding them of past purchases, abandoned shopping carts, and a lot more.

 

But what differentiates a chatbot from conversational AI? Here are a couple of differences between the two and which one is the best option for your company.

 

Chatbots vs conversational AI

 

Conversational AI

 

·                     Better customer service

Conversation with an AI offers prompt responses to customers as compared to basic chatbots that are programmed to undertake only certain conversations. This allows customers to quickly buy the products they want, get their queries answered, and offers a better experience. 

 

·                     Shorter waiting times

Conversational AI can handle a high volume of consumers which means that each customer will get a tailored response, interaction, and faster resolution for problems. This software is also able to seamlessly fit interactions together if the call leads to any customer service member.

 

·                     Superior human support

Since conversational AI can resolve a lot of cases in a short period, this leads to the employees getting less stressed as they can now focus on bettering the company and growing the brand. With a lighter workload, these employees can offer your users better and high-quality service as well as tailored responses which is highly beneficial for your brand in the long run.

 

Chatbots

 

·                     Easy to implement

A chatbot conversational AI is easier to implement and quite simple to navigate to a point where you can install and customize the bot to suit your needs. Since these bots answer basic queries, offer information, and welcome the user, it’s quite simple to adjust them to provide quick and basic responses. While some brands use these bots for customer service, you can even use them to request supplies, remind customers of new products and launches as well as set up informative bots on your site.

 

End Note

When it comes to deciding between these features, conversational AI is a much better choice for your brand. Even if conversational AI takes time to set up, once it’s done, it’s better at completing most jobs quickly and efficiently.

 

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