Increase booking numbers and improve customer service by using AI chatbots for your travel company

Powered by artificial intelligence technology, and AI chatbot has the capability to both understand and respond to human communication in an appropriate manner. They are designed to effectively replicate the type of interactions a person might be having with a real person. In the travel and tourism industry, today AI chatbots are extensively deployed as customer service agents. They typically act as the first point of contact for users and offer intelligent, useful and relevant answers to their questions. While this technology usually involves text-based chat communication, certain AI Chatbot for Business works through speech as well.

Support For the Full Booking Journey

Booking journeys within the travel industry can get quite complicated. For instance, while booking your flight tickets, apart from your departure date and return date, you also need to consider airport transfers, luggage allows, upgrades to business or first class, as well as whether you want a window or aisle seat. Having AI chatbots to assist the customers this is complicated journey can potentially increase the number bookings made through your website, while improving the overall customer experience. Chatbots can also clarify certain products you offer, accurately answer pricing related queries and encourage the customer to continue with the booking process.

24/7 Customer Service

One of the biggest challenges faced by the travel industry today is meeting the high expectations of the customers in regards to support availability. By deploying Customer Service AI Chatbot, however, things can become a lot simpler for your company. It can provide you with the ability to provide 24/7 customer service. Unlike your customer service staff, chatbots can work 24x7 without rest, do not have to be paid a wage and is available at all times of the day. They can make your customer service process more streamlined, productive and cost-effective.

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