How Chatbots Use Artificial Intelligence to Cater To The Customers

The earliest chatbot versions could be extremely frustrating to use as they were equipped to respond only to very specific input and did not process any information outside of those parameters. But this changed with the introduction of Artificial intelligence chatbot technology. Chatlayer AI and similar platforms allow you to develop AI-powered chatbots with the assistance of Natural Language Processing or NLP. These bots can identify the underlying intent behind the message sent by a customer, and subsequently provide a response that matches the intent. AI and NLP technology allows chatbots to mimic human conversation. These chatbots can also now “learn” from past conversations and improve their ability to provide appropriate solutions and responses, making them highly valuable in customer service situations.

Chatbots not equipped with AI usually deliver a one-size-fits-all experience to all the users, and can handle only a pre-set list of issues and questions. AI Chatbot Integration removes these limitations. AI bots can engage the users contextually by leveraging visitor journeys from tools that show the navigation path and online behavior of the users. These bots basically tailor their conversations with the users on the basis of the content they have read and accessed on your company website or app. If a user has visited multiple pages focused on a certain product or service offered by you, these chatbots can gauge that they are primarily interested in that solution. Hence, they can start the conversation with content relevant to that product or service to grab the interest of the users. AI-enabled chatbots also have the capability to make inferences based on landing pages. For instance, if a visitor lands to a particular page after clicking on a click provided to them through your email newsletter, chatbots can start the conversation by asking if they want to learn more about that specific item or feature. You can seamlessly build and use an AI powered bot for your business with the assistance of a top AI chatbot platform in India.

 

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