How Can Chatbots Help In Cutting Customer Support Expenses While Improving The Outcomes

  Are you thinking about AI Chabot integration to your website to improve your customer care, enhance the availability of online support, or get to know your audience better? Companies all over the world have seen trends evolve and while user expectations have changed, performance metrics have remained quite constant.   Here are some of the top key metrics to monitor your Chabot’s performance.   Self-service resolution rate Self-service is also known as the deflection rate. It measures the number of users who had a conversation with the AI and did not continue chatting with customer service agents. This also determines the number of users that had conversations with the AI. This can determine the number of chats that the AI handled on its own and that your customer service agents did not have to. This helps to free up your agents to handle other issues and shows a clear measurable automation rate of the smart AI chatbot. Cost saved with conversational AI Your average cost in U