How Chatlayer's Conversational AI Enhances Lead Generation and Sales

Those days are gone when the only human-like conversations we used to have with fellow humans. It is 2025, and we are already in the future that we have always talked about. We have now set foot in a world where we can converse with robots. Now, that's pretty exciting. According to some, there may come a day when Artificial Intelligence (AI) takes over humans entirely. However, today is not that day. Today, let's appreciate the blessing that AI is to humanity and dive deep into the advantages of conversational AI-powered next-gen chatbots.


Sinch Chatlayer

This is our mission at Sinch. Our latest enhancement comes through the acquisition of Sinch Chatlayer. A cloud-based software platform that lets businesses create chatbots and voice bots in 100+ languages using Artificial Intelligence (AI) and Natural Language Understanding (NLU). Chatlayer provides analytics directly on the platform. Individual bot messages can be fully analysed and Chatlayer's dashboard features allow administrators to inspect the overall health of a particular bot. Chatlayer SaaS platform easily integrates with all major CRM, ticketing systems, knowledge base, and contact center solutions through our API.

AI-based chatbot

Artificial intelligence or AI-based chatbots are apps or interfaces that can carry on a human-like conversation using natural language understanding (NLU) or natural language processing (NLP) and machine learning. AI chatbots differ from standard chatbots because they leverage large language models (LLMs) versus traditional conversation flows and pre-programmed responses to generate responses to text and voice inputs. AI chatbots can improve customer experiences with virtual agents trained on a business's content and data, lower costs, and scale customer support.

AI chatbot integration

AI chatbot integration gives you instant AI-powered support, and Live chat adds the expertise of human agents, ensuring that every customer interaction is efficient and effective. Your customers can reach out to an AI chatbot anytime and get an instant response. Live agents will deliver a personalized experience when needed. Create a custom self-learning AI model based on your existing business data. Answer even the most complex queries with immediate responses using generative AI.

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